Responsible Gaming

Gambling at Bull Casino (accessible only via byllcasino.com) is designed to be a form of entertainment, not a way to make money or solve financial problems. Responsible gaming means approaching play consciously: understanding the risks, setting clear limits, and recognising when gambling may no longer be fun or under control. Bull Casino is committed to providing a safe environment for players in Great Britain and to complying with all applicable UK regulations, including those of the UK Gambling Commission.

If at any time you feel that gambling is affecting your well-being, relationships, or finances, our team is available to support you with practical tools, confidential assistance, and signposting to specialist organisations. This page explains the measures available on byllcasino.com to help you observe your play, expand your understanding of any risks you may face, and reflect on the right steps for your situation.

Risk Awareness

Recognising Early Warning Signs (Observe)

Gambling carries a risk of financial loss and can lead to harmful behaviour. It is important to observe how you feel and behave when you play. You may be at risk of developing a gambling problem if one or more of the following applies:

• You gamble more frequently or for longer sessions than you originally planned.
• You think about gambling a lot, even when you are at work, with family, or doing other activities.
• You increase your stakes or chase losses, trying to win back money you have lost.
• You gamble with money that you cannot comfortably afford to lose, such as rent, bills, or borrowed funds.
• You hide your gambling from friends or family or feel guilty after playing.
• You find it difficult to stop once you have started, even when you intend to stop.
• Your gambling causes arguments, lies, or tension in your relationships.

Self-Assessment Questions (Reflect)

The following short self-check is not a diagnosis, but it can help you reflect on whether your gambling on byllcasino.com or elsewhere is becoming problematic. Ask yourself:

• Do I often gamble longer than I planned, or stay online at Bull Casino until I have spent more than I intended?
• Have I ever borrowed money, sold possessions, or delayed paying bills in order to continue gambling?
• Do I feel restless, irritable, or anxious when I try to cut down or stop gambling?
• Do I gamble to escape worries, stress, or feelings of sadness or loneliness?
• Have friends, colleagues, or family members expressed concern about my gambling behaviour?
• Do I feel that gambling is starting to control my time, thoughts, or finances?

If you answered "yes" to any of these questions, we strongly encourage you to take action by setting tighter limits, taking a break, or using the self-exclusion tools described below, and by contacting professional support services if needed.

Underage and Vulnerable Persons (Expand)

Bull Casino, operated for Great Britain by Taurus Gaming Ltd. under UK Gambling Commission licence number 54321, does not permit anyone under 18 years of age to register or gamble. You must not share your account, passwords, or devices with anyone under 18, or with anyone who may be vulnerable to gambling-related harms. If you suspect that a minor or vulnerable person has accessed an account linked to byllcasino.com, contact our support team immediately so that we can investigate and take protective action.

Limits & Tools

Deposit Limits (Observe & Set)

Setting realistic deposit limits is one of the most effective ways to keep control of your spending. On byllcasino.com you can set daily, weekly, and monthly deposit limits directly from your account.

1. Access your account: Log in to your Bull Casino account at byllcasino.com and go to the "My Account" or "Profile" area.
2. Open responsible gaming tools: Select the "Responsible Gaming" or "Play Safe" section, then choose "Deposit Limits".
3. Choose timeframes: You can set separate limits for per day, per week, and per calendar month (e.g. £50 per day, £150 per week, £400 per month).
4. Enter your amounts: Type in the maximum amounts you are prepared to deposit in each period. Choose figures that reflect what you can afford after all essential expenses and savings.
5. Confirm and apply: Review your entries and click "Save" or "Confirm". We will apply the new limits immediately or, where required by regulation, as soon as reasonably practicable.

You can reduce your deposit limits at any time, and such reductions will normally take effect immediately. If you request an increase, we may apply a cooling-off period and conduct proportionate checks in line with UK regulatory expectations to ensure the change is affordable and appropriate.

Time Limits and Session Timers (Expand)

To help you manage the time you spend gambling, Bull Casino provides optional session time limits and on-screen reminders ("reality checks"). These tools are available in your account under "Responsible Gaming" > "Time Limits" or similar wording.

• Session timers: Set a maximum session length (for example, 30, 60, or 90 minutes). When the timer expires, you will receive a clear message and may be logged out or asked to confirm that you wish to continue.
• Reality checks: Enable periodic pop-up messages (for example, every 20 or 30 minutes) summarising how long you have been playing and your net results. These help you to observe your behaviour and to pause and reflect before continuing.
• Customisation: You may adjust the frequency of reminders within the options available on the site, subject to UK regulatory requirements.

Short-Term Time-Out (24-72 Hours) (Reflect & Pause)

If you feel you need a short, structured break from gambling, you can use the "Time-Out" function on byllcasino.com.

1. Where to find it: Log in and go to "My Account" > "Responsible Gaming" > "Time-Out".
2. Select a duration: Choose a break period, typically available in predefined options such as 24 hours, 48 hours, or 72 hours.
3. Confirm your choice: Read the information about what a Time-Out means, then click "Confirm" to activate it.
4. During the Time-Out: You will not be able to place bets or make deposits for the selected period. You may still be able to log in to view your account or withdraw funds, subject to security checks.

A Time-Out is intended as a short-term measure. If you feel that you need a longer break, please consider the self-exclusion options described below or contact our support team for tailored assistance.

Self-Exclusion

Longer-Term Exclusion from Bull Casino

Self-exclusion is a stronger measure designed for players who recognise that they are at risk of, or already experiencing, gambling-related harm. By self-excluding, you ask us to prevent you from gambling with Bull Casino (via byllcasino.com) for a minimum period. In Great Britain, self-exclusion is supported both at site level and through the national GAMSTOP scheme.

How to Self-Exclude on byllcasino.com (Step by Step)

1. Access the self-exclusion section: Log in, open "My Account", and navigate to "Responsible Gaming" > "Self-Exclusion". If you cannot log in, contact our support team and request self-exclusion manually.
2. Choose the duration: Select a self-exclusion period. Options typically start from 6 months and may include 1 year, 2 years, 5 years, or a lifetime option.
3. Read the information: Carefully read the explanation of what self-exclusion means, including its duration and consequences. You may be reminded of alternative tools (limits, Time-Outs) to ensure you choose the most appropriate measure.
4. Confirm your decision: Tick the confirmation box and click "Confirm" or "Activate Self-Exclusion". For your protection, you may also need to confirm by e-mail or through a verification link.
5. Support contact: If you need assistance at any stage, you can reach our team using the contact information provided in the "Contact & Feedback" section below and indicate that your request is urgent.

Consequences of Self-Exclusion

• Account access: Once self-exclusion is activated, you will not be able to log in to your Bull Casino account or open new accounts with us during the self-exclusion period.
• Deposits and play: You will not be able to place bets, play casino games, or make deposits on byllcasino.com for the duration of the self-exclusion.
• Withdrawals: Where possible and subject to our regulatory and anti-money laundering obligations, we will allow you to withdraw any remaining real-money balance. Bonus funds may be forfeited in accordance with our terms and conditions and applicable law.
• Marketing communications: We will take reasonable steps to stop sending you marketing materials, although you may continue to receive essential account or regulatory notices.
• Reactivation: For fixed-term self-exclusions, your account will not automatically reopen without a positive, documented request from you once the minimum period has expired, and only after appropriate checks. Lifetime self-exclusions are intended to be permanent.

National Self-Exclusion - GAMSTOP (UK)

In addition to the tools offered directly on byllcasino.com, all players in Great Britain are strongly encouraged to register with GAMSTOP, the free, independent national online self-exclusion scheme. By registering with GAMSTOP, you can self-exclude from all participating online gambling operators licensed in Great Britain, not just Bull Casino.

You can find more information and register at www.gamstop.co.uk. Once your registration is confirmed, we will take reasonable steps to match your details and prevent gambling in line with our UK Gambling Commission obligations.

Support Resources

Local Support in the UK (Observe & Reach Out)

If you are located in Great Britain and are concerned about your gambling, or about someone close to you, you can access free, confidential support from the following services:

• National Gambling Helpline (GamCare): Call 0808 8020 133 (free from UK landlines and mobiles) 24 hours a day, 7 days a week. Language: English. Website: www.gamcare.org.uk.
• GambleAware: Information, tools, and links to treatment services at www.begambleaware.org. Language: English.
• NHS gambling support: The NHS offers specialist clinics and support for gambling-related harms. Visit www.nhs.uk and search for "gambling addiction".

International Support Organisations

Self-Exclusion Schemes and Blocking Tools (Expand)

Depending on where you live or where you access gambling services, additional self-exclusion schemes may be available:

• UK - GAMSTOP: National online self-exclusion for Great Britain players at www.gamstop.co.uk.
• Spain - RGIAJ: The General Registry of Gambling Access Bans (RGIAJ) allows players to ban themselves from licensed operators in Spain.
• Other countries: Many jurisdictions operate their own exclusion registers or venue bans. Check the website of your national gambling regulator for details.

To strengthen your protection further, you may also consider device-level blocking tools:

• Gamban: A paid application that blocks access to gambling websites and apps across multiple devices. Website: gamban.com.
• BetBlocker: A free blocking tool for various platforms, allowing you to restrict access to gambling sites. Website: betblocker.org.

These tools are operated independently of byllcasino.com and may have their own terms and conditions and technical limitations. They can, however, be effective additional safeguards when used alongside our in-house measures and national self-exclusion schemes.

Family and Friends - Support Resources

If you are affected by someone else's gambling, you are also entitled to help. Many organisations offer specific support for family members and friends, including counselling, forums, and peer groups. Some examples include:

• GamCare - affected others: Resources and support for partners, relatives, and friends: www.gamcare.org.uk.
• Gambling Therapy - family support: Online groups and forums for those affected by another person's gambling: www.gamblingtherapy.org.
• Gam-Anon: A fellowship for those impacted by another's gambling, offering meetings and resources: www.gam-anon.org.

All of the services mentioned above are independent of Taurus Gaming Ltd. and Bull Casino. They generally offer confidential assistance and will not share your details with us without your consent.

Help for Family

Starting the Conversation (Observe & Listen)

Discovering that someone close to you may have a gambling problem can be distressing. It is important to approach the conversation with care, avoiding blame while clearly expressing your concerns. Consider the following suggestions:

• Choose a calm moment when neither of you is rushed or upset, and when the person is not gambling or under the influence of alcohol or drugs.
• Use "I" statements (for example, "I'm worried about you") rather than accusations ("You always...").
• Describe specific behaviours that have concerned you, such as unpaid bills, secrecy, or constant time spent on betting and casino sites.
• Listen to their response without interrupting, and acknowledge their feelings, even if you disagree with their choices.

Encouraging Support and Setting Boundaries (Expand)

Encourage your loved one to accept help and to make use of the tools and services available:

• Suggest that they complete a self-assessment or speak to a professional counsellor, such as through GamCare or NHS services.
• Discuss practical steps, such as setting strict deposit and time limits, taking a Time-Out, or activating self-exclusion on byllcasino.com and through GAMSTOP.
• Encourage them to share financial information openly so that you can understand the scale of the problem and plan together.
• Set clear boundaries about what you can and cannot do (for example, not lending money to cover gambling losses).

Looking After Yourself and Next Steps (Reflect)

Supporting someone with a gambling problem can be emotionally draining. It is essential to look after your own well-being and to get independent advice:

• Reach out to specialist services for families, such as GamCare's affected others programmes, Gambling Therapy's family forums, or Gam-Anon groups.
• Consider speaking with a qualified psychotherapist, counsellor, or GP who can help you process your experiences and plan a safe way forward.
• If you feel at risk of harm, financial abuse, or domestic abuse, contact the appropriate emergency or support services immediately.

Remember that although Bull Casino and Taurus Gaming Ltd. provide tools and information, we cannot provide clinical diagnoses or treatment. We strongly recommend consulting independent professionals for medical or psychological advice.

Operator's Commitment

Regulatory Framework and Responsibility (Observe)

For players in Great Britain, Bull Casino is operated by Taurus Gaming Ltd. under licence number 54321 issued by the UK Gambling Commission (UKGC). Our UK operations are overseen locally by Taurus Gaming UK Ltd., based at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. As a licensed operator, we are subject to strict requirements regarding safer gambling, anti-money laundering, customer interaction, and affordability, and we are accountable to the UKGC and to our appointed Alternative Dispute Resolution (ADR) provider, IBAS (Independent Betting Adjudication Service).

In November 2023, Taurus Gaming Ltd. received a formal warning and financial penalty from the UKGC for certain anti-money laundering and responsible gambling shortcomings. Corrective measures were implemented and verified by the UKGC. Building on those improvements, we continue to enhance our systems and staff training to align with regulatory expectations through 2025 and beyond.

Behavioural Monitoring and Risk Checks (Expand)

To meet our regulatory obligations and protect our customers, we use a combination of automated systems and human review to monitor for indicators of harm. This may include:

• Play pattern analysis: Monitoring frequency of deposits, staking levels, session duration, and chasing of losses.
• Financial and affordability indicators: Reviewing unusually high or rapidly increasing spending and, where appropriate, requesting additional information to help us assess affordability in line with UK guidance.
• Account and communication review: Considering previous contacts, complaints, or expressions of distress that may suggest gambling-related harm.
• Customer interaction: Sending tailored messages, displaying on-site alerts, or initiating direct contact when potential risk patterns are detected.

These checks are designed to balance your privacy and autonomy with our legal duty to identify and reduce the risk of harm. Our systems are regularly reviewed and updated to reflect regulatory developments, best practice guidance, and internal audits.

When and How We May Contact You (Reflect & Interact)

Our safer gambling team may proactively contact you if our monitoring suggests that you might be at risk. This may occur, for example, when:

• Your deposit or loss levels become inconsistent with previously observed behaviour or with typical recreational play.
• You play for extended periods without breaks or ignore multiple safer gambling messages.
• You respond to our communications in a way that indicates distress, loss of control, or financial difficulty.
• External factors, such as updated regulatory guidance, require us to reassess certain customer profiles.

Depending on the circumstances, we may send informational messages about limits and self-exclusion, request further information to assess affordability, suggest or impose account restrictions, or, in serious cases, suspend or close your account. These actions are taken in line with our licence obligations and with the aim of protecting you from further harm, even where this may mean declining your custom.

Updates

Changes to This Responsible Gaming Page

Regulation and industry best practice regarding safer gambling evolve over time. Taurus Gaming Ltd. therefore reviews and updates the responsible gaming information for Bull Casino on a regular basis. Material changes may be required to reflect new UK Gambling Commission rules, updated technical features on byllcasino.com, or enhancements to our internal procedures.

When we make significant changes to this page or to our safer gambling tools, we will endeavour to:

• Publish the updated information on this page, clearly indicating the date of the latest revision.
• Display notifications or banners on byllcasino.com drawing attention to key changes.
• Send e-mail notifications to affected customers where this is appropriate, for example when a change affects how a particular tool works.

The information on this page reflects our policies and tools as implemented for Great Britain customers and is current as of 2025.

Last updated: 6 November 2025.

Contact & Feedback

Responsible Gaming Contact Details

If you have questions about responsible gaming at Bull Casino, need help using our tools, or wish to request a review of your account from a safer gambling perspective, you can contact our dedicated team:

• E-mail: responsiblegaming@byllcasino.com
• Telephone (UK): +44 20 3695 0000 (standard call charges apply; hours may be subject to change and will be stated on our website).

These contact channels are intended specifically for safer gambling and player protection matters. For general customer support or account queries, please refer to the main help section on byllcasino.com.

Online Feedback and Support Requests

You can also submit a written request or provide feedback using the secure form available under "Responsible Gaming" in your account area on byllcasino.com. This form can be used to:

• Request support in setting or adjusting limits, Time-Outs, or self-exclusion.
• Ask for a review of your recent play and personalised advice on safer gambling tools.
• Report concerns about minors or vulnerable persons potentially accessing an account.
• Provide suggestions on how we can further improve our responsible gaming measures.

We aim to acknowledge responsible gaming enquiries promptly and to provide a substantive response within a reasonable timeframe, taking into account the urgency and any regulatory obligations. If you remain dissatisfied after contacting us, you may be able to escalate your complaint to our ADR provider, IBAS, or to the UK Gambling Commission, in line with the procedures described in our terms and conditions.

Gambling involves risk. Please play responsibly, and make full use of the tools and support available to you.